Thursday, February 28, 2008
Nothing is as it Seems
Brutal. That's all I can say at this point.
If I had a sandwich board sign with the word DUNCE in huge letters, I would need to wear it, and walk up and down the street drawing attention to my ignorance.
Last summer, I signed up for a promotion for a FREE two-night hotel stay. It coincided with Father's Day, and if we purchased more than $100 of Dockers clothing at a Kohl's department store, we were eligible to get the voucher. I even did my homework. I thoroughly researched the restrictions and the list of participating hotels. All looked good.
But, it couldn't be THAT easy, could it? Of course not.
Here I am, eight months later, and I still do not have confirmation on my requested hotel nights. In fact, I just got off the phone with the "Customer Concierge," and they told me that it's too early to confirm my reservation. The trip I am planning is in late May. We're only 90 days out, but they tell me it's TOO early to confirm it.
Add to that the fact that we have already booked our flights in and out of Boston for the requested weekend, and if you are as pessimistic as I am, you see that this is the perfect recipe for disaster.
I could spend days typing out this entire ordeal from beginning to end, but I'll spare you. Suffice it to say that it has been ridiculous. I think I have a pretty good idea what Jesus' brother, James, meant when he talked about being "tossed about like a wave in the sea."
I'm not sure why companies put their customers through this amount of grief to cash in on a promotion that benefits WHO? Oh yeah, it's supposed to benefit me. I must have forgotten that in the dozen phone calls I have made to try and speak to someone who can give me some answers.
Just remember that things are rarely as they appear. And, usually a much bigger headache.